
Development Promotions is a respected, well-established and highly successful tour operator in South Africa. It was for this reason that the owners of Computravel approached Jane the MD and Jackie, the Sales & Marketing Director, to register with Computravel as one of the founding tour operators showcasing their incredible inventory of holidays and cruises on the Computravel portal. We know that an awesome team in their Johannesburg office backs any of the Development Promotions products and that all their travel partners hold them in high esteem.
The company was formed in 1972 and it specialises in the promotion and marketing of travel products, on a representation or General Sales Agency basis, for international travel suppliers. It is noteworthy that all their shareholders, directors and employees are actively involved in the company’s operation.
A staff compliment of 15 is engaged in the handling of all the various aspects of the travel business, each with the knowledge and expertise in his or her respective fields.
As with all the tour operators registered with Computravel Development Promotion is a member of ASATA (Association of South African Travel Agents) “Travel Partners” section. It is also a member of BARSA (Board of Airlines Representatives in South Africa). As preferred suppliers of most of the major retail groupings in South Africa, they enjoy strong support from all the key Tour Operators, Airlines and Tourism offices.
This is what they have to say about themselves…
‘Our expertise lies in penetrating the travel market in South African with new and innovative ideas on behalf of our client base. Marketing and Public relations activities are monitored on a continuous basis to ensure a good return on investment on behalf of our clients. Our initiatives are distributed via the travel trade, direct to the consumer and press, all with whom we have built strong and credible relationships. We are selective with whom we work in our market to ensure dual credibility and quality of product, and ensure we have a joint strategy to achieve a long term commitment into this growing emerging market.’
Their product portfolio includes:
Airlines
· Continental Airlines
· Europe by Air
· Finnair
Hotel Groups
· WORLDHOTELS
Cruise Lines
· Costa Cruises
· European Waterways ( Go Barging )
· Hurtigruten - Norwegian Coastal Voyages
· Peter Deilmann River and Ocean Cruises
· Preferred Operator for Royal Caribbean, Celebrity, Oceania and Crystal Cruises
· Tallink Silja Line
Tourist Boards
· Tourism Ireland
Tour Operators
· GAP (Adventure Travel in South America)
· The Imaginative Traveller
· Qantas Holidays
December 13th, 2007
Travel websites are voted the worst online shopping experience for prospective travellers according to new research done in the UK by Transversal.
Websites that offer e-mail customer service options take on average 58 hours to respond to enquiries and around 60% of customers’ questions remain unanswered.
The company doing the research monitored 10 leading UK travel companies by phone, web and email. The research has been done over a period of 3 years with marginal improvements being documented.
Computravel having combined the self-serving convenience of the net with the proficiency of experts who have gained their spurs over years of service in the industry are determined to change this status. By referring booking enquiries to ASATA accredited travel consultants who are waiting to turn the travellers aspirations into the reality of tickets and bookings. In this innovative online operation, the hopeful traveller gains all the benefit of the consultant’s personal experience– something no traditional web site can replicate. Established agents registered with Computravel have all traversed the globe, so personal guidance and advice is the real bonus behind this system.
We are committed to service excellence determined that travellers submitting booking enquiries from the Computravel site will receive a response from a travel expert within a maximum period of 24 hours. We track the response time of our enquiries and keep in close contact with the consultants accepting those enquiries, ensuring that we meet the aspirant traveller’s highest expectations.
Computravel is the hybrid site that blends the convenience of the web with the time honoured expertise of the conventional travel agent.
December 6th, 2007
The internet is an ever increasing haystack, and guiding consumers to the needles that meet their requirements creates a great challenge. This can only be met by radical innovation, advanced technical expertise and a concept whose time has come. Computravel has plugged a serious limitation in the existing www travel market by combining the self-serving convenience of the net, with the proficiency of experts who have gained their spurs over years of service in the industry. These are the steps a prospective tourist would take through the site, and on to his respective journey:
A) He browses through an awesome showcase of travel options all neatly classified
under 4 categories:-
1. Traveller profile
Once in a lifetime / Golden year / Family / Couples / Singles / Gay / Honeymoon / School groups / Students / Incentive groups
2. Holiday Type
Adventure / Beach /Safari /Golf / Health & spa / Cycling & walking / Cruising / Train travel / Skiing / Cultural / Historical / Weekenders / Mid-week breaks / Low season holidays / Island holidays / Action packed
3. Destination of choice
Countries/Towns
4. Travel within a budget
Featuring packages that fall within the limits of a client’s budget
This is linked to a frequently updated cost estimation schedule that provides an accurate prediction of the overall cost of the excursion.
B) He makes his selections from the wide variety of different holiday packages, including airfares, accommodation, car hire, visa & health requirements, and transfers. As he makes choices he clicks them into a basket that keeps a running tally of estimated costs. At the end of his cyber-ramble he will have assembled a journey that closely matches his aspirations, and has an accurate prediction of the price.
C) He logs onto one of the ASATA/SATSA accredited travel agents, who are waiting to turn his aspirations into the reality of tickets and bookings. The client has already predetermined his itinerary, and the agent’s mission is to do what she/he has always done – arrange a reliable and hassle free trip. He starts with an outline that would have taken up a good deal of time in a conventional transaction, and he sets about assembling a costed schedule. Any areas of doubt are cleared up by a return phone call as fax, cell and land line numbers are all part of the client’s enquiry. The final itinerary is then e-mailed back to the applicant for approval and financial settlement. In this revolutionary internet operation, the hopeful traveller gains all the benefit of the consultant’s personal experience– something no traditional web site can replicate. Established agents have all traversed the globe, so personal guidance and advice is the real bonus behind this system.
Computravel, the hybrid site that blends the convenience of the web with the time honoured expertise of the conventional travel agent.
November 15th, 2007