Archive for December, 2007

Development Promotions is a respected, well-established and highly successful tour operator in South Africa. It was for this reason that the owners of Computravel approached Jane the MD and Jackie, the Sales & Marketing Director, to register with Computravel as one of the founding tour operators showcasing their incredible inventory of holidays and cruises on the Computravel portal. We know that an awesome team in their Johannesburg office backs any of the Development Promotions products and that all their travel partners hold them in high esteem.
The company was formed in 1972 and it specialises in the promotion and marketing of travel products, on a representation or General Sales Agency basis, for international travel suppliers. It is noteworthy that all their shareholders, directors and employees are actively involved in the company’s operation.
A staff compliment of 15 is engaged in the handling of all the various aspects of the travel business, each with the knowledge and expertise in his or her respective fields.
As with all the tour operators registered with Computravel Development Promotion is a member of ASATA (Association of South African Travel Agents) “Travel Partners” section. It is also a member of BARSA (Board of Airlines Representatives in South Africa). As preferred suppliers of most of the major retail groupings in South Africa, they enjoy strong support from all the key Tour Operators, Airlines and Tourism offices.
This is what they have to say about themselves…
‘Our expertise lies in penetrating the travel market in South African with new and innovative ideas on behalf of our client base. Marketing and Public relations activities are monitored on a continuous basis to ensure a good return on investment on behalf of our clients. Our initiatives are distributed via the travel trade, direct to the consumer and press, all with whom we have built strong and credible relationships. We are selective with whom we work in our market to ensure dual credibility and quality of product, and ensure we have a joint strategy to achieve a long term commitment into this growing emerging market.’
Their product portfolio includes:
Airlines
· Continental Airlines
· Europe by Air
· Finnair
Hotel Groups
· WORLDHOTELS
Cruise Lines
· Costa Cruises
· European Waterways ( Go Barging )
· Hurtigruten - Norwegian Coastal Voyages
· Peter Deilmann River and Ocean Cruises
· Preferred Operator for Royal Caribbean, Celebrity, Oceania and Crystal Cruises
· Tallink Silja Line
Tourist Boards
· Tourism Ireland
Tour Operators
· GAP (Adventure Travel in South America)
· The Imaginative Traveller
· Qantas Holidays
December 13th, 2007
Travel websites are voted the worst online shopping experience for prospective travellers according to new research done in the UK by Transversal.
Websites that offer e-mail customer service options take on average 58 hours to respond to enquiries and around 60% of customers’ questions remain unanswered.
The company doing the research monitored 10 leading UK travel companies by phone, web and email. The research has been done over a period of 3 years with marginal improvements being documented.
Computravel having combined the self-serving convenience of the net with the proficiency of experts who have gained their spurs over years of service in the industry are determined to change this status. By referring booking enquiries to ASATA accredited travel consultants who are waiting to turn the travellers aspirations into the reality of tickets and bookings. In this innovative online operation, the hopeful traveller gains all the benefit of the consultant’s personal experience– something no traditional web site can replicate. Established agents registered with Computravel have all traversed the globe, so personal guidance and advice is the real bonus behind this system.
We are committed to service excellence determined that travellers submitting booking enquiries from the Computravel site will receive a response from a travel expert within a maximum period of 24 hours. We track the response time of our enquiries and keep in close contact with the consultants accepting those enquiries, ensuring that we meet the aspirant traveller’s highest expectations.
Computravel is the hybrid site that blends the convenience of the web with the time honoured expertise of the conventional travel agent.
December 6th, 2007