Online travel bookings!

Travel websites are voted the worst online shopping experience for prospective travellers according to new research done in the UK by Transversal.

Websites that offer e-mail customer service options take on average 58 hours to respond to enquiries and around 60% of customers’ questions remain unanswered.
The company doing the research monitored 10 leading UK travel companies by phone, web and email. The research has been done over a period of 3 years with marginal improvements being documented.

Computravel having combined the self-serving convenience of the net with the proficiency of experts who have gained their spurs over years of service in the industry are determined to change this status. By referring booking enquiries to ASATA accredited travel consultants who are waiting to turn the travellers aspirations into the reality of tickets and bookings. In this innovative online operation, the hopeful traveller gains all the benefit of the consultant’s personal experience– something no traditional web site can replicate. Established agents registered with Computravel have all traversed the globe, so personal guidance and advice is the real bonus behind this system.

We are committed to service excellence determined that travellers submitting booking enquiries from the Computravel site will receive a response from a travel expert within a maximum period of 24 hours. We track the response time of our enquiries and keep in close contact with the consultants accepting those enquiries, ensuring that we meet the aspirant traveller’s highest expectations.

Computravel is the hybrid site that blends the convenience of the web with the time honoured expertise of the conventional travel agent.

Add comment December 6th, 2007